IVR Construction of call flows, customisations
IVR - or interactive voice response, the term given to the automatic
call handling systems used by major enterprise, for things like
telephone banking, or small business to get you to the right department
for client attention.
Picture the scenario, you have just
come up with an excellent idea, to improve your business, or you have
setup a tarot, astro, adult service, and now find the regulator has
imposed some mandatory caveats on you such as call recording.
ORB
Can setup call flow routing to client specifications, we do charge for
this, and some of the associated services, (some elements are provided
as is), but for a true tailored experience, you will want your own
voice prompts, maybe in local language dialect, or maybe to
follow a certain process,
We can integrate IVR services with
our international or domestic numbers, with varying fees and tarrifs
depending on the complexity, or if you have already got a set of
numbers matched for your business and wish to expand it, we
can
design totally bespoke to fit your needs.
To get a quote or learn more then please contact us.
Here are some examples.
Call Recording - yes, we can offer call recording services.
Custom Call flow, and handling, yes we can offer this.
A
simple example.
Thank you for calling Acme demonstration services.
All calls are recorded for training and security reasons.
To speak to our sales department, press 1.
For the customer service department, press 2.
For accounts department press 3.
To leave a message press 4.
sub menu.1
For Barry, press 1
For Nigel, press 2
to return to the main menu, press star
sub menu2.
For Bob, press 1
For Sue, press 2
For Rita, press 3
to return to the main menu, press star
sub menu3.
For Dave, press 1
For Russ, press 2
menu4.
Your message is being recorded, please leave your name, message and
phone number,
including country code, thank you for choosing Acme.
A
more complex example, for use with web based tarot operators using UK
numbers.
July 2012
